Shipping policy

Shipping

All our products are hand made in our UK family workshop.We dont import anything

We try to ship as quickly as we can however our products are shipped within 12-28 Working days from ordering. This period may be extended during busier periods eg Christmas or when weather conditions have an impact on our couriers. Please note that custom made orders may take longer. 

Large items items are shipped via Freight network and although we can deliver on a weekday the freight company will only specify a delivery window od 8.30am to 5.30 pm .Please note that someone will need to be available to receive and sign for these goods which are sometime delivered on a Pallet to the nearest access point available at the delivery address.

We will however contact you to arrange a suitable day for delivery and pass your contact number to the driver.

Please note that there may be an additional charge for broken delivery arrangements by the Courier or Freight contractor .This charge will be passed to the customer .

To assist with delivery please supply both land line and mobile contact details when ordering.  

Please note that we are unable to coordinate deliveries with your own builders fitters etc and would advise that the item is delivered prior to you booking fitters joiners etc